It’s very important to us that you get what you ordered as quickly as possible. It takes about 2-5 business days to fulfill orders. Then you should add shipping times on top of that.
If your package has to be sent back to our factory because it couldn’t be delivered to your address (wrong address/failure to pick up from your post office etc), the cost of reshipping is the customer’s responsibility. If using PayPal, make sure your account’s shipping address is correct before purchasing.
Estimated times for standard shipping
USA: 3-5 business days
Canada: 5-7 business days
Worldwide: 10-20 business days
Our merchandise is sent by airmail from California, to anywhere in the world.
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. Vivaldi Technologies does not take responsibility for possible fees. Large packages may take considerably longer to arrive if your country has strict quarantine laws.
We ship everywhere else, but some countries in the Middle East, South America, Asia and Russia have much longer delivery times. Brazil and India are prone to problems from customs and shipping errors. Order at your own risk, Vivaldi Technologies does not offer refunds for items lost during shipping.
If you receive a product that is damaged or have been sent the wrong product then we’ll be happy to replace it, provided you contact us within a week of receiving the product. Returns are not granted if you’ve changed your mind after purchase and want a refund.
1. Write to [email protected] and let us know what you’re unhappy with.
2. Wait for our response. We’ll provide instructions for the returns procedure.